While they do make good phones and Macs are awesome depending on what a person needs a computer for, their customer service is absolutely appalling at the best of times. It's more often a case of you buy the product but then you're on your own from there on in, even with a warranty.
Remember now, this isn't a case of warranty, they were paying for the repair and Apple still blatently refused.
Stories like this actually make me glad I have an Android and I didn't give them my money.
I've also had a relatives girlfriend send back an iPhone 6S with a faulty digitiser (touch screen) under warranty but they said we can't cover that and asked them for €300
It wasn't even cracked, it just clearly went faulty
